Pathetic service and no communication

Problem 1: sent me to get my device installed to an agent that does not do installations for the device I requested! Wasted my time.

Problem 2: I paid money into the beame account instead of matrix (same company) and asked for the funds to be allocated to my account after providing proof of payment. I received no feedback

Problem 3: sent another email describing the issue and said I would only make further payments on the account once my previous issue was dealt with so I can see how much I actually owe. Received no feedback

Made a phone call the company to make a payment arrangement and ensure my previous issue was sorted. Made an arrangement to pay on the 27th in full.

Problem 4: received a letter today via email that I am being handed over to debt collectors for unpaid premiums despite having gone out of my way to sort this out and making a payment arrangement.

Problem 5: phoned the company again, informed them of the previously agreed upon arrangement. They accepted.

Problem 6: checked my app. My service has been cut off without informing me so my car is not being tracked. I must now inform my insurance company. I called in and they said they can't help me until the outstanding fees (which are outstanding BECAUSE THEY COULD NOT RESOLVE MY QUERY TIMEOUSLY) were paid. Even though I made arrangements to pay.