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darryllynne.meintjes darryllynne.meintjes
1 reviews | Active since Apr 2017
09 Aug 2022, 20:54
Pathetic service
My husband has sent numerous emails since the 2nd of June. I sold my car more than 2months ago but up until today my contract hasn’t been cancelled, when phoning we're told to send an email. I have 4 references already: ***8, ***1, ***0, ***1. customer service from mix telematics is non- existant. This is not the first contract we have struggled with.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
10 Aug 2022, 10:37Good day Darryl-lynne M,
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that a consultant has contacted you and advised of the settlement amount payable on the account. Once payment has been received, the cancellation will be processed.
Assuring you of our best intentions at all times.
Customer Care Department
***
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that a consultant has contacted you and advised of the settlement amount payable on the account. Once payment has been received, the cancellation will be processed.
Assuring you of our best intentions at all times.
Customer Care Department
***
Matrix Vehicle Tracking's reply10 Aug 2022, 10:37
Official
Good day Darryl-lynne M,
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that a consultant has contacted you and advised of the settlement amount payable on the account. Once payment has been received, the cancellation will be processed.
Assuring you of our best intentions at all times.
Customer Care Department
***
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that a consultant has contacted you and advised of the settlement amount payable on the account. Once payment has been received, the cancellation will be processed.
Assuring you of our best intentions at all times.
Customer Care Department
***
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darryllynne.meintjes darryllynne.meintjes's updateReviewer Update
17 Aug 2022, 09:39Thanks. Termination payment has been done and emailed. Still no confirmation of contract termination/cancellation has been received. Please advise?
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darryllynne.meintjes darryllynne.meintjes's update17 Aug 2022, 09:39
Reviewer Update
Thanks. Termination payment has been done and emailed. Still no confirmation of contract termination/cancellation has been received. Please advise?
Matrix Vehicle Tracking's replyOfficial
17 Aug 2022, 10:05Good day Darryl-lynne M,
Thank you for sending your update.
Confirmation of cancellation will be sent to your shortly.
Regards,
Customer Care Department
***
Thank you for sending your update.
Confirmation of cancellation will be sent to your shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply17 Aug 2022, 10:05
Official
Good day Darryl-lynne M,
Thank you for sending your update.
Confirmation of cancellation will be sent to your shortly.
Regards,
Customer Care Department
***
Thank you for sending your update.
Confirmation of cancellation will be sent to your shortly.
Regards,
Customer Care Department
***