MS
Mo S
1 reviews | Active since Jul 2015
01 Jun 2021, 08:25
Pathetic Service!!!
Where do I start, pathetic service from this company!!!
My contract expired in March 2021, I received written confirmation, that at the end of March 2021 my contract would terminate and I will not be debited going forward.
As predicted, I am debited for April and May 2021 and after multiple telephonic and electronic requests they do not rectify the ongoing issue.
Subsequently I am flooded by the collections department for outstanding payments for April-June 2021, but they cannot reply to outstanding queries and complaints!!!!
I was a loyal customer for 6 years however will never do business with them again and do not advise anyone to consider their services. It is not worth the frustrations!
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
01 Jun 2021, 10:20Good Day Mo S
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you regarding your account query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Please accept our apologies for the inconvenience caused.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
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Matrix Vehicle Tracking's reply01 Jun 2021, 10:20
Official
Good Day Mo S
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you regarding your account query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Please accept our apologies for the inconvenience caused.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
***
***
MS
Mo S's updateReviewer Update
11 Jun 2021, 08:27Once again, empty promises from this organisation. I was told in writing to ignore the payment demand SMS for money that I do not owe them!!! I was told it was a system issue that did not process the cancellation etc. etc. etc.
I've now received written emails requesting I make payment for the months I was not liable for!!!
I have tried endlessly to get answers and resolution and there is radio silence!!! After my call last week with the cancellations manager who assured me all will be in order, I had my faith renewed and opted to apply for a new contract....a decision I gravely regret!!!!
Please have a senior competent manager contact me whilst I take this forward!
I've now received written emails requesting I make payment for the months I was not liable for!!!
I have tried endlessly to get answers and resolution and there is radio silence!!! After my call last week with the cancellations manager who assured me all will be in order, I had my faith renewed and opted to apply for a new contract....a decision I gravely regret!!!!
Please have a senior competent manager contact me whilst I take this forward!
MS
Mo S's update11 Jun 2021, 08:27
Reviewer Update
Once again, empty promises from this organisation. I was told in writing to ignore the payment demand SMS for money that I do not owe them!!! I was told it was a system issue that did not process the cancellation etc. etc. etc.
I've now received written emails requesting I make payment for the months I was not liable for!!!
I have tried endlessly to get answers and resolution and there is radio silence!!! After my call last week with the cancellations manager who assured me all will be in order, I had my faith renewed and opted to apply for a new contract....a decision I gravely regret!!!!
Please have a senior competent manager contact me whilst I take this forward!
I've now received written emails requesting I make payment for the months I was not liable for!!!
I have tried endlessly to get answers and resolution and there is radio silence!!! After my call last week with the cancellations manager who assured me all will be in order, I had my faith renewed and opted to apply for a new contract....a decision I gravely regret!!!!
Please have a senior competent manager contact me whilst I take this forward!
Matrix Vehicle Tracking's replyOfficial
11 Jun 2021, 11:29Good Day Mo S
We can confirm that an agent did get in contact with you and has confirmed credits that have been processed on your account to clear the outstanding amount.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed credits that have been processed on your account to clear the outstanding amount.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Jun 2021, 11:29
Official
Good Day Mo S
We can confirm that an agent did get in contact with you and has confirmed credits that have been processed on your account to clear the outstanding amount.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed credits that have been processed on your account to clear the outstanding amount.
We do apologize for the delay.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
MS
Mo S's updateReviewer Update
01 Jul 2021, 22:04Sounds like de’ja vu with Mixtelematics.
New contract dated 7 June 2021 states my monthly premium will be R59.52.
I get debited R95.99 which is in breach of my written contract.
Now once again the inconvenience as I try and get a clear honest ethical answer from this company.
Please do not send me dishonest, generic replies of empty promises and assurances.
The executive team should catch a wake up and I am now instituting legal action!!! 1 star is a damn compliment for you guys to be honest!!!
New contract dated 7 June 2021 states my monthly premium will be R59.52.
I get debited R95.99 which is in breach of my written contract.
Now once again the inconvenience as I try and get a clear honest ethical answer from this company.
Please do not send me dishonest, generic replies of empty promises and assurances.
The executive team should catch a wake up and I am now instituting legal action!!! 1 star is a damn compliment for you guys to be honest!!!
MS
Mo S's update01 Jul 2021, 22:04
Reviewer Update
Sounds like de’ja vu with Mixtelematics.
New contract dated 7 June 2021 states my monthly premium will be R59.52.
I get debited R95.99 which is in breach of my written contract.
Now once again the inconvenience as I try and get a clear honest ethical answer from this company.
Please do not send me dishonest, generic replies of empty promises and assurances.
The executive team should catch a wake up and I am now instituting legal action!!! 1 star is a damn compliment for you guys to be honest!!!
New contract dated 7 June 2021 states my monthly premium will be R59.52.
I get debited R95.99 which is in breach of my written contract.
Now once again the inconvenience as I try and get a clear honest ethical answer from this company.
Please do not send me dishonest, generic replies of empty promises and assurances.
The executive team should catch a wake up and I am now instituting legal action!!! 1 star is a damn compliment for you guys to be honest!!!
Matrix Vehicle Tracking's replyOfficial
07 Oct 2021, 16:38Good Day Mo S
Noted.
Regards,
Customer Care Department
***
Noted.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Oct 2021, 16:38
Official
Good Day Mo S
Noted.
Regards,
Customer Care Department
***
Noted.
Regards,
Customer Care Department
***