ET
Edward T
1 reviews | Active since Jan 2019
04 Aug 2022, 09:56
Pathetic Service
I cancelled my Beame device account after selling my vehicle in June 2022, but to date there is no confirmation of cancellation and they are still debiting my account despite numerous follow ups. I will highly recommend people to STAY AWAY from this pathetic company with pathetic service. When you phone, even their Consultants are demotivated and seem highly confused and ***********.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
04 Aug 2022, 11:56Good day Edward T,
Our agents have tried to contact you and have sent electronic communication regarding your query.
Your unit is still in contract and the settlement amount has been sent to you.
Kindly advise on a convenient time when an agent may contact you to assist.
Regards,
Customer Care Department
***
Our agents have tried to contact you and have sent electronic communication regarding your query.
Your unit is still in contract and the settlement amount has been sent to you.
Kindly advise on a convenient time when an agent may contact you to assist.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Aug 2022, 11:56
Official
Good day Edward T,
Our agents have tried to contact you and have sent electronic communication regarding your query.
Your unit is still in contract and the settlement amount has been sent to you.
Kindly advise on a convenient time when an agent may contact you to assist.
Regards,
Customer Care Department
***
Our agents have tried to contact you and have sent electronic communication regarding your query.
Your unit is still in contract and the settlement amount has been sent to you.
Kindly advise on a convenient time when an agent may contact you to assist.
Regards,
Customer Care Department
***
ET
Edward T's updateReviewer Update
04 Aug 2022, 13:37Good day,
I requested cancellation on 29 June 2022 as per case number logged ***8 , why are you only referring to 4 August 2022 as my day of cancellation request? This is day light ******* you are doing. In between I have been following up with empty promises form your Agents.
You are only responding now simply because I went to Hellopeter. Surely I will spread your DISSERVICE to everyone in my circles.
Disgruntled
I requested cancellation on 29 June 2022 as per case number logged ***8 , why are you only referring to 4 August 2022 as my day of cancellation request? This is day light ******* you are doing. In between I have been following up with empty promises form your Agents.
You are only responding now simply because I went to Hellopeter. Surely I will spread your DISSERVICE to everyone in my circles.
Disgruntled
ET
Edward T's update04 Aug 2022, 13:37
Reviewer Update
Good day,
I requested cancellation on 29 June 2022 as per case number logged ***8 , why are you only referring to 4 August 2022 as my day of cancellation request? This is day light ******* you are doing. In between I have been following up with empty promises form your Agents.
You are only responding now simply because I went to Hellopeter. Surely I will spread your DISSERVICE to everyone in my circles.
Disgruntled
I requested cancellation on 29 June 2022 as per case number logged ***8 , why are you only referring to 4 August 2022 as my day of cancellation request? This is day light ******* you are doing. In between I have been following up with empty promises form your Agents.
You are only responding now simply because I went to Hellopeter. Surely I will spread your DISSERVICE to everyone in my circles.
Disgruntled
Matrix Vehicle Tracking's replyOfficial
04 Aug 2022, 14:39Good day Edward T,
Your response in noted.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Your response in noted.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Aug 2022, 14:39
Official
Good day Edward T,
Your response in noted.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Your response in noted.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***