Item: Matrix Vehicle Tracking
Rating: 1
Author: Ms M

MM

Ms M's updateReviewer Update

03 Aug 2023, 10:25

After complaining here a woman called to tell me she will get someone to call me to arrange the appointment. So someone called at around 4pm yesterday. I asked her to call me back in 5 mins. She told me she leaves at 4:30. Until now she hasn’t called. I called back this morning to get thru to customer service phone ringing continuously to hear that the number is not in service. I have recorded it. I called again and chose another option and spoke to Bongi and she took my details to get someone to call me. I get my bills on time .. but no luck on the call. So now I must for a Service that i donot have !!!!!!
No idea when these *****s will call me and when my tracker will be installed..

I hold Mix Telematics responsible for my new car being ****** and not recovered due to their incompetence, negligence and risk I am in. I have a record of my called and recordings of calls to open an affidavit for an amount of R400.000.00 to be paid to me should my vehicle be ****** or hijacked since mix telematics refuse to install my tracking device. I want it installed by latest tomorrow and I can thereafter look for another service provider.
Mandy

MM

Ms M's update03 Aug 2023, 10:25

Reviewer Update

After complaining here a woman called to tell me she will get someone to call me to arrange the appointment. So someone called at around 4pm yesterday. I asked her to call me back in 5 mins. She told me she leaves at 4:30. Until now she hasn’t called. I called back this morning to get thru to customer service phone ringing continuously to hear that the number is not in service. I have recorded it. I called again and chose another option and spoke to Bongi and she took my details to get someone to call me. I get my bills on time .. but no luck on the call. So now I must for a Service that i donot have !!!!!!
No idea when these *****s will call me and when my tracker will be installed..

I hold Mix Telematics responsible for my new car being ****** and not recovered due to their incompetence, negligence and risk I am in. I have a record of my called and recordings of calls to open an affidavit for an amount of R400.000.00 to be paid to me should my vehicle be ****** or hijacked since mix telematics refuse to install my tracking device. I want it installed by latest tomorrow and I can thereafter look for another service provider.
Mandy

MM

Ms M's updateReviewer Update

03 Aug 2023, 10:27

***
CALL ME .. *****s !!!!

MM

Ms M's update03 Aug 2023, 10:27

Reviewer Update

***
CALL ME .. *****s !!!!

MM

Ms M's updateReviewer Update

03 Aug 2023, 10:29

This is the new phone portal to get through to mix telematics!!!!
To think I referred my bf last month to u idiots. We can take our business somewhere else!!!! Customers make u.. u need to get that thru your **** brains !!!

MM

Ms M's update03 Aug 2023, 10:29

Reviewer Update

This is the new phone portal to get through to mix telematics!!!!
To think I referred my bf last month to u idiots. We can take our business somewhere else!!!! Customers make u.. u need to get that thru your **** brains !!!

Matrix Vehicle Tracking's replyOfficial

03 Aug 2023, 16:25

Good Day Mandy Govender

We confirm that you have been assisted regarding your query.

Please accept our apologies for the inconvinience caused.

Regards
Customer Care Department
***

Matrix Vehicle Tracking's reply03 Aug 2023, 16:25

Official

Good Day Mandy Govender

We confirm that you have been assisted regarding your query.

Please accept our apologies for the inconvinience caused.

Regards
Customer Care Department
***

Matrix Vehicle Tracking's replyOfficial

04 Aug 2023, 12:43

Good Day Mandy Govender

Thank you for taking our call anf allowing us to assist with your query.

Regards
Customer Care Department
***

Matrix Vehicle Tracking's reply04 Aug 2023, 12:43

Official

Good Day Mandy Govender

Thank you for taking our call anf allowing us to assist with your query.

Regards
Customer Care Department
***

MM

Ms M's updateReviewer Update

07 Aug 2023, 14:37

These people know how to do BS WITH the billing but they cannot fix the phones or get professional people to provide a professional service to clients.
If you lucky to get an idiot on the phone that is willing to assist it will be a miracle.
They are soooo pathetic, not prepared to help at all but just transfer the calls to a dead line, a line that says it’s not in service. A live that says they are all busy and will be with you, then cuts off. Or u should leave mesh for someone to call back but the msg box is full and the call cuts off after you have wasted your minutes listening to the idiots call for options. If you really have an issue, these *********** ***s will be eating or having tea. So don’t bother to even try this pathetic service!!!!

MM

Ms M's update07 Aug 2023, 14:37

Reviewer Update

These people know how to do BS WITH the billing but they cannot fix the phones or get professional people to provide a professional service to clients.
If you lucky to get an idiot on the phone that is willing to assist it will be a miracle.
They are soooo pathetic, not prepared to help at all but just transfer the calls to a dead line, a line that says it’s not in service. A live that says they are all busy and will be with you, then cuts off. Or u should leave mesh for someone to call back but the msg box is full and the call cuts off after you have wasted your minutes listening to the idiots call for options. If you really have an issue, these *********** ***s will be eating or having tea. So don’t bother to even try this pathetic service!!!!

MM

Ms M's updateReviewer Update

07 Aug 2023, 14:51

If the billing is not corrected today 7 AUGUST 23’. and a confirmation is not sent to me on email today!!!
****YOU MUST CANCEL THIS CONTRACT TODAY 7 August 23’
And I expect a confirmation of cancellation
by the morning****

You will not be able to bill me anything as the bank details u have will be closed by the end of this month. We can prove your incompetence in court and ***** on my account for incorrect billing should NOT RESOLVE THIS **TODAY**
What YOUR ACCOUNTS LADY AND SALES TOLD ME IT WILL BE AND WHAT YOUR BS MSG SAYS.. !!!

MM

Ms M's update07 Aug 2023, 14:51

Reviewer Update

If the billing is not corrected today 7 AUGUST 23’. and a confirmation is not sent to me on email today!!!
****YOU MUST CANCEL THIS CONTRACT TODAY 7 August 23’
And I expect a confirmation of cancellation
by the morning****

You will not be able to bill me anything as the bank details u have will be closed by the end of this month. We can prove your incompetence in court and ***** on my account for incorrect billing should NOT RESOLVE THIS **TODAY**
What YOUR ACCOUNTS LADY AND SALES TOLD ME IT WILL BE AND WHAT YOUR BS MSG SAYS.. !!!

Matrix Vehicle Tracking's replyOfficial

23 Aug 2023, 15:12

Good Day Mandy Govender,

Thank you for bringing the matter to our attention and allowing us the opportunity to assist further with your account.

We apologies to the unfortunate service received the matter has been escalated to our Finance Department for approval.

Credit has been processed and updated the billing on the account.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply23 Aug 2023, 15:12

Official

Good Day Mandy Govender,

Thank you for bringing the matter to our attention and allowing us the opportunity to assist further with your account.

We apologies to the unfortunate service received the matter has been escalated to our Finance Department for approval.

Credit has been processed and updated the billing on the account.

Regards,
Customer Care Department
***

Pathetic service