1 reviews | Active since Sept 2019
Pathetic Service
Was contacted by on of their Sales Consultants who offered me a new MX3 unit at a reduced monthly premium if I sign up for another 24 month contract (and obviously not my month-to-month which i was on). I signed up thinking that this was a good saving. Then the next month after signing up, they decided to not only bill me for the new contract, but also kept billing me for the month-to-month service!?? Spoke to their absolutely useless Customer Center who assured me that they are aware of the double debit and they have put in a credit note to refund me. Two months later I was still double debited and I'm still to be refunded or to get ANY feedback from them. I have called multiple times, send multiple emails to their accounts department, but they just don't get back to you. Absolutely pathetic service! I wonder if it would've been such an issue to get hold of them if my car had been ****** (god forbid) or is it just their Management and Accounts that know nothing of client service?
Thank you for affording us the opportunity to assist today.
We can confirm that your credit note is with our Finance Department for approval.
Assuring you of our best intentions at all times,
Customer Care Department
***
Thank you for affording us the opportunity to assist today.
We can confirm that your credit note is with our Finance Department for approval.
Assuring you of our best intentions at all times,
Customer Care Department
***
I was contacted by a Lesego from their cancellations department to help resolve the issue. She promised me that they were busy resolving the issue and even gave my her direct email address so that I have someone to contact directly.
She informed me that their accounts department only releases payments 24 working days after the credit note was created (I was on working day 27 when she finally contacted me) and then when I told her this she informed me that they only release payments on Fridays. Well Friday came and went and I have still not received my reimbur*****t.
It has also been a week since I emailed Lesego regarding a query and to date I have not had ANY feedback. They lie and promise and apologize, but they actually don't do anything. The service is terrible and I strongly advise anyone looking at signing up with them to seriously consider any other service provider. Absolutely shocking.
I was contacted by a Lesego from their cancellations department to help resolve the issue. She promised me that they were busy resolving the issue and even gave my her direct email address so that I have someone to contact directly.
She informed me that their accounts department only releases payments 24 working days after the credit note was created (I was on working day 27 when she finally contacted me) and then when I told her this she informed me that they only release payments on Fridays. Well Friday came and went and I have still not received my reimbur*****t.
It has also been a week since I emailed Lesego regarding a query and to date I have not had ANY feedback. They lie and promise and apologize, but they actually don't do anything. The service is terrible and I strongly advise anyone looking at signing up with them to seriously consider any other service provider. Absolutely shocking.
Pathetic that a company like this actually still trades.
Pathetic that a company like this actually still trades.