LS
Lauren S
1 reviews | Active since Sept 2019
02 Sept 2019, 14:40
PATHETIC SERVICE -
I have been trying to cancel this policy since Feb this year and they keep billing me!!!! I sold the car in October 2018 and still being billed for a tracker that I do not use - where is the TCF??? You are creating a barrier to exit which is against the principles of Treating Customers Fairly and I am LIVID. I paid the settlement in July and I am STILL receiving statements and calls from your collections agency. Again - I am paying for a service or device that I am not physically in possession of - why? Also, when was the last time you checked if the device is active and in working order?? This is DISGRACEFUL and I want to be reimbursed IMMEDIATELY!!!!
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Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
02 Sept 2019, 16:19Good Day Lauren S
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Kindly note that our Credit Control Department will be in contact with you to discuss the outstanding amount on the account.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
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Matrix Vehicle Tracking's reply02 Sept 2019, 16:19
Official
Good Day Lauren S
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Kindly note that our Credit Control Department will be in contact with you to discuss the outstanding amount on the account.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
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LS
Lauren S's updateReviewer Update
02 Sept 2019, 16:24Hi Noluthando
There should not be any outstanding amount - please contact George and revert. I am not willing to pay any more for hardware that I have not been in possession of for almost a year now.
Y
There should not be any outstanding amount - please contact George and revert. I am not willing to pay any more for hardware that I have not been in possession of for almost a year now.
Y
LS
Lauren S's update02 Sept 2019, 16:24
Reviewer Update
Hi Noluthando
There should not be any outstanding amount - please contact George and revert. I am not willing to pay any more for hardware that I have not been in possession of for almost a year now.
Y
There should not be any outstanding amount - please contact George and revert. I am not willing to pay any more for hardware that I have not been in possession of for almost a year now.
Y
Matrix Vehicle Tracking's replyOfficial
04 Sept 2019, 13:24Good Day Lauren S
Kindly note that your account will be closed once the arrears amount on the account has been settled as discussed with our Credit Control Department.
The details of payment have been e-mailed to *** as per your request.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Kindly note that your account will be closed once the arrears amount on the account has been settled as discussed with our Credit Control Department.
The details of payment have been e-mailed to *** as per your request.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Sept 2019, 13:24
Official
Good Day Lauren S
Kindly note that your account will be closed once the arrears amount on the account has been settled as discussed with our Credit Control Department.
The details of payment have been e-mailed to *** as per your request.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Kindly note that your account will be closed once the arrears amount on the account has been settled as discussed with our Credit Control Department.
The details of payment have been e-mailed to *** as per your request.
Kind Regards
Noluthando Mabaso
Customer Care Department
***