1 reviews | Active since Mar 2009
PATHETIC SERVICE
<p>TOOK A TRACKING DEVICE WITH THESE PEOPLE ON THE 31 MAY 2016, TECHNICIAN (MARVIN)INSTALLED BUT DID NOT PROVIDE PANIC BUTTON DUE TO UNAVAILABLITY OF STOCK. 5 DAYS LATER I CALLED SINCE HE NEVER BOTHERED TO CONTACT ME AND I WAS TOLD A TECHNICIAN WILL COME TO ME ON THE 8TH OF JUNE. TODAY 9TH JUNE NO CALL NO SMS, NO EMAIL.... NO ANY FORM OF COMMUNICATION. I REGRET THIS, I SHOULD HAVE STAYED WITH TRACKER. THIS IS SO PATHETIC AND UNACCEPTABLE. DO YOUR JOB PLEASE!!! YOU NEVER DELAY DEBITING YOUR PREMIUMS.</p>
Dear gphoku
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
From the outset we wish to apologise for the inconvenience caused. We pride ourselves on superior customer service and like to confirm that arrangements for a remote have been made with you.
We will remain in contact to ensure your satisfaction.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards.
Thato Mashimbye
Tel +27 (0) 11 ***
***
Dear gphoku
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
From the outset we wish to apologise for the inconvenience caused. We pride ourselves on superior customer service and like to confirm that arrangements for a remote have been made with you.
We will remain in contact to ensure your satisfaction.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards.
Thato Mashimbye
Tel +27 (0) 11 ***
***