HB
Helene B
1 reviews | Active since Aug 2020
31 Aug 2023, 13:05
Pathetic service
Pathetic Service I have been trying to cancel my membership with Mix Telematics since last year after my husband was retrenched. I have informed them several times since October 2022 that I cannot afford to pay the monthly instalments because there is only one income in our household and that they must cancel it. To date, they have no done so. They keep threatening with legal action because the amount keeps increasing due to non-cancellation. Their service is pathetic and I would not recommend them as a service provider to anyone!
Helpful (0)
Replies (1)0
Replies (1)
Matrix Vehicle Tracking's replyOfficial
31 Aug 2023, 15:11Good Day Helene Bezuidenhout,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and the assist with the account status.
We have escalated the matter has been escalated to Finance Department for approval and amount payable will be emailed through to you .
In order to update the account status to current.
Regards,
Customer Care Department
***
We confirm that one of our Client Service Department has been in contact with you and the assist with the account status.
We have escalated the matter has been escalated to Finance Department for approval and amount payable will be emailed through to you .
In order to update the account status to current.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply31 Aug 2023, 15:11
Official
Good Day Helene Bezuidenhout,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and the assist with the account status.
We have escalated the matter has been escalated to Finance Department for approval and amount payable will be emailed through to you .
In order to update the account status to current.
Regards,
Customer Care Department
***
We confirm that one of our Client Service Department has been in contact with you and the assist with the account status.
We have escalated the matter has been escalated to Finance Department for approval and amount payable will be emailed through to you .
In order to update the account status to current.
Regards,
Customer Care Department
***