cH
chris H
1 reviews | Active since May 2012
09 Jan 2019, 13:10
PATHETIC service
Endless problems with getting a query sorted out. Had excellent service for four years then got told I can be upgraded to have roadside assistance an panic button. Never received sms or email as sales person indicated but discovered that my premium went up. Contacted accounts department and was told premium will be reversed Never Happened. Contacted call centre again today and was told to hang on to speak to a supervisor, still hanging on. Maybe I should start looking around for different providers.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
09 Jan 2019, 13:57Good Day Mr Harmse
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your account query has been resolved.
The confirmation has been e-mailed through to you as requested.
Kind Regards
Customer Care Department
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your account query has been resolved.
The confirmation has been e-mailed through to you as requested.
Kind Regards
Customer Care Department
Matrix Vehicle Tracking's reply09 Jan 2019, 13:57
Official
Good Day Mr Harmse
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your account query has been resolved.
The confirmation has been e-mailed through to you as requested.
Kind Regards
Customer Care Department
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your account query has been resolved.
The confirmation has been e-mailed through to you as requested.
Kind Regards
Customer Care Department
cH
chris H's updateReviewer Update
09 Jan 2019, 19:29Good day
Thank you to Mix Telematics Africa and staff for their quick response and resolving my query on the same day.
Look forward to many more years of service
Much appreciated
Best regards
Chris Harmse
Port Elizabeth
cH
chris H's update09 Jan 2019, 19:29
Reviewer Update
Good day
Thank you to Mix Telematics Africa and staff for their quick response and resolving my query on the same day.
Look forward to many more years of service
Much appreciated
Best regards
Chris Harmse
Port Elizabeth