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Priscilla B

1 reviews | Active since Oct 2018

30 Oct 2018, 11:35

Pathetic service

I have cancelled my contract in August 2018 already, and still my account is being debited. I get no response on my mails, phones is just ringing, and I never even got a response out of them when pressing my panic button. Can I add, I had no idea that was even my panic button in my vehicle as it was not communicated on installation. I have been fiddling with this thing so many times, yet nobody of Beame have ever made contact with me to ask what is going on.

0
Replies (5)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply30 Oct 2018, 13:06
Official

Good Day Priscilla Bon

We thank you for your post and have noted the contents thereof

I refer to our telephone conversation and confirm that you will forward me the correspondence between yourself and our customer care department requesting cancellation

As discussed, kindly note that a Beame is a recovery unit and does not have a panic button

As soon as your email has been received, I will revert to you to advise accordingly

Thank you

Kind Regards

Thato Mashimbye

Customer Care

PB
Priscilla B's update30 Oct 2018, 14:42
Reviewer Update
Hi Thato, Please note all email notifications since August 2018 have been sent to you. I have also logged a call online to relating to the cancelation a few weeks back, and also have not had a response, and have included my account number. I still did not get any feedback. Thank you
PB
Priscilla B's update30 Oct 2018, 14:44
Reviewer Update
Hi Thato, Please note all email notifications since August 2018 have been sent to you. I have also logged a call online to relating to the cancelation a few weeks back, and also have not had a response, and have included my account number. I still did not get any feedback. Please confirm the email address; ********** Thank you
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply30 Oct 2018, 16:26
Official

Thank you Priscilla

I have received your email,

Please allow me the opportunity to investigate with the cancellations department

I will make contact with you tomorrow morning

Regards

Thato Mashimbye

Customer Care

Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply31 Oct 2018, 16:25
Official

Good Day Priscilla Bon

Thank you for allowing me the opportunity to investigate and revert to you

I refer to our email correspondence and confirm that your cancellation request has now been processed

A credit request has been processed is also currently underway

Please do not hesitate to contact me directly should you require further assistance

Thank you

Regards

Thato Mashimbye

Customer Care