Pathetic service

I called matrix to enquire how I go about to cancel my subscription when I sell my car, but was instructed to send a mail. I wrote a mail to customer care only to enquire, but they then cancelled my subscription immediately- which was not what I asked for. I then phoned Matrix and the consultant said they were wrong, but she will reactivate the subscription and the contract will be on month to month basis. A month later I sold the car and advised matrix to cancel. They keep on deducting my debit orders. I once again phoned and the lady confirmed that they will cancel, but still my debit orders go off. If you phone you are put on hold for hours and if you get hold of a consultant they are *********** in helping you.