1 reviews | Active since Feb 2011
Pathetic pathetic pathetic once again
Once AGAIN the roadside assist number does not exist on the Matrix app - reported it 3 months ago and received a phone call to say they were looking into it ASAP and it nothing happened - on the phone to them now - Pathetic service from the lady who answers the phone
Dear Melanie
We hereby acknowledge your post and have noted the content.
From the outset we wish to apologise for the inconvenience caused. We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery
I refer to our telephonic discussion and confirm that all has been communicated to you
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards.
Thato Mashimbye
Customer care Supervisor
***
Dear Melanie
We hereby acknowledge your post and have noted the content.
From the outset we wish to apologise for the inconvenience caused. We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery
I refer to our telephonic discussion and confirm that all has been communicated to you
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards.
Thato Mashimbye
Customer care Supervisor
***