Pathetic nonchalant service !!!

I have a request to cancel my contract over a year ago with months and month of email responses and evidence explaining that the amount for cancelation is only one month however now due to a lack of accountability and understanding from Matrix call center management, I have a handed over account due to a lack of simple understanding and ability to read basic English again here I am not able to have a resolution due to pathetic nonchalant service !!!