WM
Wayne M

1 reviews | Active since Dec 2017

01 Oct 2018, 11:09

Pathetic Mix Telematics

In 2007 I bought a Toyota Hilux and had a tracking unit installed by Mix Telematics and signed a 24 month contract. After the 24 months I continued paying the monthly instalment up until March 2018, a full 132 months. I am unemployed and requested them to stop the service. They continued debiting me until I sent and email. Now they say I owe them R680 and they keep on debiting my account, causing my account to go into excess and incurring R/D charges of R150 every time the bank returns the payment. I tried explaining my situation to them but they are not interested in the fact that I do not earn an income at the moment. I am so tired of these big companies taking advantage of the little guy on the street. Have they not received more than enough from me in 11 years?

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Oct 2018, 15:38
Official

Good day Mr Meyer

Thank you for allowing us to speak to you regarding the query you have raised.

The cancellation request was received and processed.

However this does not absolve you of the outstanding amount of R680.36 which was due prior to the cancellation.

Kind regards

Thato Mashimbye

Customer Care

WM
Wayne M's update01 Oct 2018, 15:59
Reviewer Update
You actually resolved nothing. Wht was I not contacted after the bank returned the 1st payment? Who is going to refund all the unpaid charges at R150 each time? I told you that I am unemployed and that is the reason why I cancelled the subsction. If I do not receive an income how do you expect me to pay the R680?