AW
Andrew W
1 reviews | Active since Feb 2020
15 Feb 2020, 09:04
Pathetic!
I've tried to cancel my tracker service since my car was sold 10 months ago. I have called the call centre with no answer and have emailed them to cancel 6 or 7 times. Every month I receive a debit order notice which also defaults as I closed that account months ago, yet they still try to collect. What a pathetic company! How do I cancel something if I can't get hold of them? 0/5 if it was possible.
Helpful (0)
Replies (7)0
Replies (7)
Matrix Vehicle Tracking's replyOfficial
17 Feb 2020, 11:56Good Day Andrew W
We have been trying to get a hold of you by phone.
A cancellation request we received was on 28/05/2019 and a consultant did respond by forwarding a settlement letter on 04/07/2019 as you are still in contract.You are able to cancel your account without a settlement amount in August 2020.
We have forwarded an email to *** with an updated settlement amount.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get a hold of you by phone.
A cancellation request we received was on 28/05/2019 and a consultant did respond by forwarding a settlement letter on 04/07/2019 as you are still in contract.You are able to cancel your account without a settlement amount in August 2020.
We have forwarded an email to *** with an updated settlement amount.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply17 Feb 2020, 11:56
Official
Good Day Andrew W
We have been trying to get a hold of you by phone.
A cancellation request we received was on 28/05/2019 and a consultant did respond by forwarding a settlement letter on 04/07/2019 as you are still in contract.You are able to cancel your account without a settlement amount in August 2020.
We have forwarded an email to *** with an updated settlement amount.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get a hold of you by phone.
A cancellation request we received was on 28/05/2019 and a consultant did respond by forwarding a settlement letter on 04/07/2019 as you are still in contract.You are able to cancel your account without a settlement amount in August 2020.
We have forwarded an email to *** with an updated settlement amount.
Regards,
Kaya Payi
Customer Care Department
***
AW
Andrew W's updateReviewer Update
24 Feb 2020, 05:02Hello,
I have now paid the settlement amount on the day I received the email. (20th Feb 2020)
Sent proof of payment, I received a ticket number: ***9 with no further communication.
Can you confirm my account has been cancelled?
Andrew
I have now paid the settlement amount on the day I received the email. (20th Feb 2020)
Sent proof of payment, I received a ticket number: ***9 with no further communication.
Can you confirm my account has been cancelled?
Andrew
AW
Andrew W's update24 Feb 2020, 05:02
Reviewer Update
Hello,
I have now paid the settlement amount on the day I received the email. (20th Feb 2020)
Sent proof of payment, I received a ticket number: ***9 with no further communication.
Can you confirm my account has been cancelled?
Andrew
I have now paid the settlement amount on the day I received the email. (20th Feb 2020)
Sent proof of payment, I received a ticket number: ***9 with no further communication.
Can you confirm my account has been cancelled?
Andrew
Matrix Vehicle Tracking's replyOfficial
24 Feb 2020, 10:09Good Day Andrew W
We have received the settlement amount.
You will receive an email confirming that your account has been terminated.
Regards,
Kaya Payi
Customer Care Department
***
We have received the settlement amount.
You will receive an email confirming that your account has been terminated.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply24 Feb 2020, 10:09
Official
Good Day Andrew W
We have received the settlement amount.
You will receive an email confirming that your account has been terminated.
Regards,
Kaya Payi
Customer Care Department
***
We have received the settlement amount.
You will receive an email confirming that your account has been terminated.
Regards,
Kaya Payi
Customer Care Department
***
AW
Andrew W's updateReviewer Update
05 Aug 2020, 16:25Hello,
Why am I receiving a 'notice of handover' now in Aug 2020.
This account was cancelled in Feb 2020 as stated above!
What is going on?
Andrew
Why am I receiving a 'notice of handover' now in Aug 2020.
This account was cancelled in Feb 2020 as stated above!
What is going on?
Andrew
AW
Andrew W's update05 Aug 2020, 16:25
Reviewer Update
Hello,
Why am I receiving a 'notice of handover' now in Aug 2020.
This account was cancelled in Feb 2020 as stated above!
What is going on?
Andrew
Why am I receiving a 'notice of handover' now in Aug 2020.
This account was cancelled in Feb 2020 as stated above!
What is going on?
Andrew
Matrix Vehicle Tracking's replyOfficial
05 Aug 2020, 18:32Good day Andrew
We have been trying to get a hold of you. Kindly advise on an appropriate time where we may contact you.
Kindly be advised we have processed credits to clear the outstanding amount. Communication regarding the below has been e-mailed to you by the agent.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Aug 2020, 18:32
Official
Good day Andrew
We have been trying to get a hold of you. Kindly advise on an appropriate time where we may contact you.
Kindly be advised we have processed credits to clear the outstanding amount. Communication regarding the below has been e-mailed to you by the agent.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Regards,
Kaya Payi
Customer Care Department
***
AW
Andrew W's updateReviewer Update
05 Oct 2020, 08:01Hello,
I have now received a statement in October 2020.
I live in Australia so you can contact me via my email address.
Can you remove all my records from your system! This is becoming a joke.
I think my account has been cancelled 3 times and confirmed by your staff.
Andrew
I have now received a statement in October 2020.
I live in Australia so you can contact me via my email address.
Can you remove all my records from your system! This is becoming a joke.
I think my account has been cancelled 3 times and confirmed by your staff.
Andrew
AW
Andrew W's update05 Oct 2020, 08:01
Reviewer Update
Hello,
I have now received a statement in October 2020.
I live in Australia so you can contact me via my email address.
Can you remove all my records from your system! This is becoming a joke.
I think my account has been cancelled 3 times and confirmed by your staff.
Andrew
I have now received a statement in October 2020.
I live in Australia so you can contact me via my email address.
Can you remove all my records from your system! This is becoming a joke.
I think my account has been cancelled 3 times and confirmed by your staff.
Andrew
Matrix Vehicle Tracking's replyOfficial
05 Oct 2020, 13:02Good day Andrew W,
We can confirm that an email has been sent to you advising to please ignore the invoices,as arrangements have been made to clear the outstanding amount.
Please accept our apologies for the inconvenience caused.
Assusring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an email has been sent to you advising to please ignore the invoices,as arrangements have been made to clear the outstanding amount.
Please accept our apologies for the inconvenience caused.
Assusring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Oct 2020, 13:02
Official
Good day Andrew W,
We can confirm that an email has been sent to you advising to please ignore the invoices,as arrangements have been made to clear the outstanding amount.
Please accept our apologies for the inconvenience caused.
Assusring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an email has been sent to you advising to please ignore the invoices,as arrangements have been made to clear the outstanding amount.
Please accept our apologies for the inconvenience caused.
Assusring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***