zA
zeenath A

1 reviews | Active since Feb 2013

26 Jun 2018, 12:13

PATHETIC DISGUSTING SERVICE AND ****************

Disgusting service!!! After my vehicle was written off in an accident this company refuses to cancel the service!!!! If there is no vehicle to track WHAT SERVICE AM I PAYING FOR??????????? The supposed call centre manager GEORGE MOTHUTSANE needs to attend serious client service training as he has no way of speaking to clients. He is rude, arrogant and ********!!! If i were the owner of this company i would close my doors with shame for having staff like this!!! Its not like i want to cancel because i just dont want the services anymore, the vehicle no longer exists!!! WHICH PART IS DIFFICULT TO COMPREHEND???? GEORGE YOU ARE A WALKING EMBARRASSMENT AND YOU REALLY NEED TO FIND A JOB WHERE YOU DO NOT LIASE WITH PEOPLE AT ALL!!!

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply26 Jun 2018, 13:32
Official

Dear zeenath

We acknowledge your post and have noted the content thereof

Please allow us the opportunity to investigate and revert back to you

We will make contact with you soonest

Regards

Thato Mashimbye

Customer Care Supervisor

Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply26 Jun 2018, 15:10
Official

Dear zeenath

We thank you for your post and for allowing us the opportunity to speak to you

I refer to your telephonic discussion with Noluthando Mabaso in the Retentions Department and confirm that your issues have been addressed

Please do not hesitate to contact me should you require further assistance

Kind Regards

Thato Mashimbye

Customer Care Supervisor