PATHETIC CUSTOMER SERVICES!!

Item: Matrix Vehicle Tracking
Rating: 1
Author: Dillon G

I cannot believe what a mission it is to get through to a consultant. I am an existing client who purchased 2 new cars and trying to get a device installed. I made over 15 Calls to *** / ***, being on hold for so long, transferred from one to another even sent a few emails with screenshots of the amount of times I called and still no response. I also got billed for devices that has been cancelled!

Im looking to CANCEL with this company and I will gladly move to any other company.

Just imagine in a real situation when you need to get hold of these people. Its pathetic!!

Helpful (0)

Replies (1)

Matrix Vehicle Tracking's replyOfficial

04 Dec 2023, 11:36

Good Day Dillon Govender ,

We appreciate you bringing the issue to our notice and providing us with the chance to extend further assistance in addressing your inquiry.

The matter has been escalated to the Retention Department to assist with the account inquiry.

Anticipate receiving feedback from us shortly.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply04 Dec 2023, 11:36

Official

Good Day Dillon Govender ,

We appreciate you bringing the issue to our notice and providing us with the chance to extend further assistance in addressing your inquiry.

The matter has been escalated to the Retention Department to assist with the account inquiry.

Anticipate receiving feedback from us shortly.

Regards,
Customer Care Department
***