SJvV
Sarel Jansen van Vuuren
1 reviews | Active since Oct 2022
26 Oct 2022, 17:46
Pathetic customer service
Most pathetic customer service ever. Yesterday I mailed and requested that my insurance certificate must be amended and sent to me. Guess what I got the same UNCHANGED certificated emailed to myself. CAN YOU PEOPLE READ IN MY MAIL WHAT WAS THE REQUEST. I tried tie reach telephonically and also got to the receptionist who failed spelling neither service. I requested twice on the website to be contacted - NOTHING!!!
What must I do to have my ****** info corrected????????????
What a disgrace
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
27 Oct 2022, 11:23Good day Sarel J,
Thank you for your honest feedback and for affording us the opportunity to assist.
We can confirm that an agent has assisted with amending your details as required.
Regards,
Customer Care Department
***
Thank you for your honest feedback and for affording us the opportunity to assist.
We can confirm that an agent has assisted with amending your details as required.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply27 Oct 2022, 11:23
Official
Good day Sarel J,
Thank you for your honest feedback and for affording us the opportunity to assist.
We can confirm that an agent has assisted with amending your details as required.
Regards,
Customer Care Department
***
Thank you for your honest feedback and for affording us the opportunity to assist.
We can confirm that an agent has assisted with amending your details as required.
Regards,
Customer Care Department
***
SJvV
Sarel Jansen van Vuuren's updateReviewer Update
27 Oct 2022, 14:13Why must we be frustrated with the bad service in the first place and then only be contacted thereafter!!! Please jack up customer service, bad reflection to paying clients!!!!
SJvV
Sarel Jansen van Vuuren's update27 Oct 2022, 14:13
Reviewer Update
Why must we be frustrated with the bad service in the first place and then only be contacted thereafter!!! Please jack up customer service, bad reflection to paying clients!!!!
Matrix Vehicle Tracking's replyOfficial
28 Oct 2022, 09:02Good day Sarel J,
Your feedback will be used to increase the service delivery.
Thank you again and have a fantastic weekend.
Regards,
Customer Care Department
***
Your feedback will be used to increase the service delivery.
Thank you again and have a fantastic weekend.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Oct 2022, 09:02
Official
Good day Sarel J,
Your feedback will be used to increase the service delivery.
Thank you again and have a fantastic weekend.
Regards,
Customer Care Department
***
Your feedback will be used to increase the service delivery.
Thank you again and have a fantastic weekend.
Regards,
Customer Care Department
***