PATHETIC CUSTOMER SERVICE

<p>We have had an account with Matrix for a very long time, And the past few weeks, you log on, and you can not view your vehicles? its a blank white screen, then you have to call into customer service, where you have to hope and pray that the person on the line, is not rude, and hope that they are in a good mood to actually help you? I keep getting the same responce, that they will ask the IT department, and thats as far as it goes. I pay for a service, where if i log on, i should be able to view the vehicle. NOT PHONE EVERY TIME?????? THere is no feedback or responce from these people? PATHETIC</p>