Pathetic Customer Service

Item: Matrix Vehicle Tracking
Rating: 1
Author: Mnr. Brown nzblackknight

Being emailing and phoning constantly to retrieve my App username and password without any response. Phone does not get answered. Allegedly trying to contact me, but showed proof of no missed calls. Emails not answered. Whatsapp useless as it does not authenticate me, yet i am a member for over 5 years. Pathetic Customer Srvice

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

04 Mar 2026, 12:29

Good Day Mnr Brown,

Thank you for your submission.

This is to confirm that you have been contacted and assisted accordingly

Kind Regards
CustomerCare department
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Matrix Vehicle Tracking's reply04 Mar 2026, 12:29

Official

Good Day Mnr Brown,

Thank you for your submission.

This is to confirm that you have been contacted and assisted accordingly

Kind Regards
CustomerCare department
***

MBn

Mnr. Brown nzblackknight's updateReviewer Update

04 Mar 2026, 13:57

Yes, was contacted and assisted, just a pity that it took a review to get this done

MBn

Mnr. Brown nzblackknight's update04 Mar 2026, 13:57

Reviewer Update

Yes, was contacted and assisted, just a pity that it took a review to get this done

Matrix Vehicle Tracking's replyOfficial

04 Mar 2026, 15:52

Good day Mnr Brown

Thank you for your feedback.

We have made a note, and it will be addressed.

Kind Regards
CustomerCare department
***

Matrix Vehicle Tracking's reply04 Mar 2026, 15:52

Official

Good day Mnr Brown

Thank you for your feedback.

We have made a note, and it will be addressed.

Kind Regards
CustomerCare department
***