1 reviews | Active since Feb 2019
Pathetic company that *****s from clients
No customer service whatsoever. Mix Telematics has been *****ing from me by overbilling me for months. Over 15 phone calls and many unanswered emails and it has still not been addressed. This has been the worst customer service I have ever experienced from any company in my life. It is a simple billing error so why does no one just fix it? My last case was 050****0 please can someone look into this or just cancel my subscription because I would rather not deal with a dishonest company that *****s from customers and can't even provide basic customer service. I have been promised countless calls back and emails confirming the correction but almost two months since my initial complaint I have received no reply and Mix Telematics continues to ***** money from me. Unacceptable
Thank you for affording us the opportunity to speak to you regarding the query you have raised.
As discussed, your monthly premiums have been amended as requested and the credit for the difference is being processed.
We do apologise for the inconvenience caused when you attempted to raise this matter previously.
Kind regards
Michael Africa
Customer Care
***
Thank you for affording us the opportunity to speak to you regarding the query you have raised.
As discussed, your monthly premiums have been amended as requested and the credit for the difference is being processed.
We do apologise for the inconvenience caused when you attempted to raise this matter previously.
Kind regards
Michael Africa
Customer Care
***