1 reviews | Active since Sept 2021
PATHETIC COMPANY. STAY AWAY!!!!!
I have been trying to cancel this policy from the beginning of this year - 2021. Made countless calls, sent the necessary e-mails. Paid the apparent final balance due by their "legal team" so that the policy can be cancelled but low and behold debit orders are still going off. I even received a CONFIRMATION LETTER a few weeks ago stating that they are cancelling the contract with immediate effect and the lady at cancellations department actually confirming with me that they should refund me a certain amount due to the fact that i followed procedure and gave notice, yet debit orders still went off and today 30 September 2021, believe it or not, another debit order went off!!!!
I have never come across such a pathetic Company or service. Stay away.
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
Credits have been processed for the months August and September.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed that your account has been terminated.
Credits have been processed for the months August and September.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
