UB
Umiel B

1 reviews | Active since Apr 2024

10 Jul 2024, 17:18

pathetic beyond words

Good Day All

Today i called 5 tracking company's to find out which company has a tracker in the vehicle i purchased - turns out to be this amazing compony that has nothing but bad reviews from the get go. I own a car from the dealership and have about a year + to free own the car. The previous owner did the mart thing by adding a tracker to it but didn't inform anyone of it , this is where the amazing review starts to get exciting . I spent 45 minutes on the phone giving the first lady who was the most horrible person i spoken to insinuation that i stole the car ... all i want is for the tracker to be removed because its draining my car battery and this is the 3rd batter i pad for and 3 diagnostic test to the original dealer. The lady raise her voice at me so did saying to me that " this tracker has been placed in the vehicle March 2024 , so how can you own it 4 years ago. .... after i made a few points she kept quiet and slammed the phone down.

Spoke to another lady who seemed to have helped abit more and gotten somewhere and she tells me after a while that its a wireless unit that's not draining power but in actual fact it is.

i hope this message finds its way to the Senior leadership team because i " have not ****** anything if you still paying for something that's yours in black and white, common sense is very hard to preach to people who think they smart but when you make valid points they get afraid and slam the call down .

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply11 Jul 2024, 07:27
Official
Good Day Umiel Brijlall,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply11 Jul 2024, 14:32
Official
Good Day Umiel Brijlall,

Kindly be note that we did try to get in contact with you however we were unsuccessful.

Please let us know the best time to reach you or share an alternate contact number with us.
 
Regards,
Customer Care Department
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