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himal.ramjee himal.ramjee

1 reviews | Active since Sept 2016

17 Nov 2016, 21:46

PAthetic App and Website

<p>Please remove your mobile app from the app store and get it fixed and sorted before you go advertising how great it is to your users.....because whenever I want to use it it never works....</p> <p>so it goes with your website...</p> <p>I suggest you fire you IT service provider or staff and get some decent IT Tech people to sort it out.</p>

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply18 Nov 2016, 09:59
Official

Dear Himal Ramjee

We thank you for your post and have noted the content.

We sincerely apologise for any inconvenience that may have been caused. This is certainly not a reflection of our overall service delivery and assure you that we will have this matter addressed immediately.

I refer to our telephonic conversation and confirm that your concerns are being addressed and full feedback and resolutions will be provided to you upon conclusion.

I will remain in contact with you in order to ensure your satisfaction.

Should you require any further assistance please do not hesitate to contact her directly.


Kind regards

Thato Mashimbye

Customer Care Supervisor