Hellopeter
Share Your Experience
DK
Devesh K

1 reviews | Active since Jun 2019

03 Nov 2021, 11:05

Pathetic and useless company

This company is just pathetic on all levels!!! I send an email requesting to close my account which when i opened it noone ever bothered to get back to me and now that i disputed my debit order on my banking app now you guys are sending me emails to pay for a service so that means someone actually works their to collect money but funny enough noone is there to cancel my subscription. So if someone can get back to me will be great!

0
Replies (10)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Nov 2021, 12:55
Official
Good Day Davesh K

We have been trying to get in contact with you but have been unsuccessful.

Please advise of appropriate time to contact you?

Regards,
Customer Care Department 
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DK
Devesh K's update03 Nov 2021, 13:49
Reviewer Update
Hi

Please call me around 5pm
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Nov 2021, 14:33
Official
Good Day Davesh K

Please be advised our working hours are 08:00-16:30.

We will forward an email to you.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Nov 2021, 15:11
Official
Good Day Davesh K

We can confirm that an email has been forwarded to you.

Assuring you of our best intentions at all times.

Regards,
Customer Care Department
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DK
Devesh K's update04 Nov 2021, 11:05
Reviewer Update
Hi

You guys can call me anytime today i am available. I missed all calls due to having meetings
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply04 Nov 2021, 11:29
Official
Good Day Davesh K

We will be in contact with you once we receive feedback concerning the call recordings.

Regards,
Customer Care Department 
***
DK
Devesh K's update07 Nov 2021, 18:33
Reviewer Update
Hi,

I have not requested for any call recordings... I just dont understand you guys! Things that i have asked i dont get but things that i dont want i get... common guys catch a wake up its like you guys are running a company that **** people. geez pathetic.

I asked for you guys to call me anytime but did i receive anything? No!!! I have no contract with you guys saying i am in a 36 month contract maybe find call recordings of that.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply08 Nov 2021, 08:31
Official
Good Day Davesh K

We do apologize for that.

An optional letter was forwarded to you.

Regards,
Customer Care Department
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DK
Devesh K's update08 Nov 2021, 10:22
Reviewer Update
Can someone just call me please.... This up and down communication on Hellopeter is not working out.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply08 Nov 2021, 15:23
Official
Good Day Davesh K

We can confirm that an agent did get in contact with you and has escalated your account for a change of ownership.

We will revert back to you once the new owner has been contacted.

Regards,
Customer Care Department
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