MM
Muhluri M
1 reviews | Active since May 2016
14 Apr 2026, 11:38
Pathetic and underhand service!!
I took 2 tracking devices just last week and now your guys have gone on to add value add-ons on to the contracts on added prices. I have now been holding for over 20minutes to have this nonsense cancelled as I do not wish for it and did not wish to pay for this nonsense. Is this the type of service I will be subject to should the worst happen to my vehicles?
If you guys cannot cancel these add-ons today, please kindly ask your technicians to come and collect your tracking devices from both my vehicle before we even go far with this type of service.
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Matrix Vehicle Tracking's replyOfficial
14 Apr 2026, 12:30Good day Muhluri Mthombeni,
Thank you for bringing this matter to our attention. We truly regret the frustration and inconvenience you have experienced.
Kindly note that the matter has been escalated to the relevant department for a review.
Please anticipate feedback shortly.
Kindly note that the matter has been escalated to the relevant department for a review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply14 Apr 2026, 12:30
Official
Good day Muhluri Mthombeni,
Thank you for bringing this matter to our attention. We truly regret the frustration and inconvenience you have experienced.
Kindly note that the matter has been escalated to the relevant department for a review.
Please anticipate feedback shortly.
Kindly note that the matter has been escalated to the relevant department for a review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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