Pathetic after sales service
After sales are terrible. I requested more than two months ago for them to re-install the unit into my new vehicle after trading in the old one. No one contacts you. No one answers their phones but they are quick to tell you that you have missed a payment. I will not be paying until they have contacted me to re-install my tracker unit. Why should I pay for a service that I am not benefitting from? The old car has been sold and that person is pretty save because he has the tracker unit that they expect me to pay monthly. Pathetic service
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Matrix Vehicle Tracking's replyOfficial
13 Jun 2022, 13:02Good Day De V
We confirm that one of our consultants has been in contact with you to assist with your query.
Your cancellation request has now been processed as requested and confirmation thereof will be emailed to you.
Kindly be advised that you are still liable for the errears amount on your account.
Regards
Customer Care Department
***
We confirm that one of our consultants has been in contact with you to assist with your query.
Your cancellation request has now been processed as requested and confirmation thereof will be emailed to you.
Kindly be advised that you are still liable for the errears amount on your account.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Jun 2022, 13:02
Official
Good Day De V
We confirm that one of our consultants has been in contact with you to assist with your query.
Your cancellation request has now been processed as requested and confirmation thereof will be emailed to you.
Kindly be advised that you are still liable for the errears amount on your account.
Regards
Customer Care Department
***
We confirm that one of our consultants has been in contact with you to assist with your query.
Your cancellation request has now been processed as requested and confirmation thereof will be emailed to you.
Kindly be advised that you are still liable for the errears amount on your account.
Regards
Customer Care Department
***