HP
Heinrich P
1 reviews | Active since Feb 2022
16 Feb 2022, 15:38
Pathetic administration service
I get a daily call from MDB regarding an account I do not have with this company. I have tried to get into contact with them and have spent several hours now trying to do just that but without any success - their contact number goes into a queue and then disconnects once it’s my turn to speak to an agent - so frustrating - what a ridiculous organisation!
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
16 Feb 2022, 16:25Good Day Heinrich P
We can confirm that an agent did get in contact with you and has escalated your query to MDB for further assistance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has escalated your query to MDB for further assistance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply16 Feb 2022, 16:25
Official
Good Day Heinrich P
We can confirm that an agent did get in contact with you and has escalated your query to MDB for further assistance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has escalated your query to MDB for further assistance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
HP
Heinrich P's updateReviewer Update
16 Feb 2022, 17:14Thank you - note that due to no response from your call centre, Hello Peter was the only way to get this sorted.
HP
Heinrich P's update16 Feb 2022, 17:14
Reviewer Update
Thank you - note that due to no response from your call centre, Hello Peter was the only way to get this sorted.
Matrix Vehicle Tracking's replyOfficial
17 Feb 2022, 08:13Good Day Heinrich P
Noted.
Regards,
Customer Care Department
***
Noted.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply17 Feb 2022, 08:13
Official
Good Day Heinrich P
Noted.
Regards,
Customer Care Department
***
Noted.
Regards,
Customer Care Department
***