LM
Lethumusa M
1 reviews | Active since Jan 2021
01 Oct 2025, 19:20
Panic Button Still Not Delivered After Weeks of Empty Promises
I had a tracker installed on my vehicle, and at the time, I was informed that the panic button was not available but would be delivered separately. A week later, I followed up and was told delivery would be arranged. It's now been over two weeks, and I still have not received the panic button, nor have I received any further updates or communication.
This delay is extremely disappointing, especially given that a panic button is a critical safety feature. I have made every effort to follow up, yet the promises keep falling through. This level of service is unacceptable, and I’m left feeling frustrated and unsupported. I hope this review prompts the company to take customer service and safety more seriously.
Helpful (0)
Replies (1)0
Replies (1)Matrix Vehicle Tracking's replyOfficial
02 Oct 2025, 08:36Good Day Lethumusa Madi
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the relevant department for review.
You can expect feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Oct 2025, 08:36
Official
Good Day Lethumusa Madi
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the relevant department for review.
You can expect feedback shortly.
Regards,
Customer Care Department
***
