Panic button not working

I have been sending emails, making calls to report that the panic button is not working. Instead I was told to go to the fitment centre myself, well I did a new panic button was issued but still was not working, the next day I went back to the fitment centre and was issued with a second panic button that is not working.

I am now demanding a cancellation as I have been paying for a service that is not offered to me.

I have been sending emails everyday to customer care and they just tell me to go to fitment centre where I cannot be assisted instead they make fun of me that I'm always there everyday. This tracking company is simply a waste of money, they take your money and don not bother ensuring that a customers receives a service.