SN
Sipho N
1 reviews | Active since Aug 2021
11 Jul 2024, 04:53
Panic button not working 🤷🏾♂️
Very poor service,i was given a faulty panic button its been a 12 days now i am trying to get this issue sorted but the customer service department is the worst.No one picks up your calls,no response to emails,its so unfortunate to note that this the service we paying for with our hard earned money.
Hope fully i will get your attention to get this issue resolved.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
11 Jul 2024, 07:29Good Day Sipho Ngubenkomo,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Jul 2024, 07:29
Official
Good Day Sipho Ngubenkomo,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
SN
Sipho N's updateReviewer Update
11 Jul 2024, 07:56Its sad that we have to take it to social media so that our issues are resolved.
SN
Sipho N's update11 Jul 2024, 07:56
Reviewer Update
Its sad that we have to take it to social media so that our issues are resolved.
Matrix Vehicle Tracking's replyOfficial
11 Jul 2024, 13:58Good Day Sipho Ngubenkomo,
We appreciate you raising this issue with us.
We confirm that our Client Service Representative has been in contact with you and the matter has been escalated to Repairs to confirm booking arrangements.
Please anticipate feedback shortly.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
We appreciate you raising this issue with us.
We confirm that our Client Service Representative has been in contact with you and the matter has been escalated to Repairs to confirm booking arrangements.
Please anticipate feedback shortly.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Jul 2024, 13:58
Official
Good Day Sipho Ngubenkomo,
We appreciate you raising this issue with us.
We confirm that our Client Service Representative has been in contact with you and the matter has been escalated to Repairs to confirm booking arrangements.
Please anticipate feedback shortly.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
We appreciate you raising this issue with us.
We confirm that our Client Service Representative has been in contact with you and the matter has been escalated to Repairs to confirm booking arrangements.
Please anticipate feedback shortly.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
SN
Sipho N's updateReviewer Update
22 Jul 2024, 12:56Hi there
It is just so frustrating that up until today this issue of my panic button hasn't been resolved.So i was sent to this branch of which the guy couldnt help me & had to send me somewhere else.I was assisted & given a new panic button of which up until now isn't working.I have called your customer service & was asked to take a picture of the serial number on the panic button & email it of which i did & was advised that the tech department is handling it.
So just want to know if your panic buttons work or they dont work at all then i can cancel the service because your team cant get it to work.
Today i have tried contacting your customer service line & emailing but to no avail,i really dont know whats happening there
It is just so frustrating that up until today this issue of my panic button hasn't been resolved.So i was sent to this branch of which the guy couldnt help me & had to send me somewhere else.I was assisted & given a new panic button of which up until now isn't working.I have called your customer service & was asked to take a picture of the serial number on the panic button & email it of which i did & was advised that the tech department is handling it.
So just want to know if your panic buttons work or they dont work at all then i can cancel the service because your team cant get it to work.
Today i have tried contacting your customer service line & emailing but to no avail,i really dont know whats happening there
SN
Sipho N's update22 Jul 2024, 12:56
Reviewer Update
Hi there
It is just so frustrating that up until today this issue of my panic button hasn't been resolved.So i was sent to this branch of which the guy couldnt help me & had to send me somewhere else.I was assisted & given a new panic button of which up until now isn't working.I have called your customer service & was asked to take a picture of the serial number on the panic button & email it of which i did & was advised that the tech department is handling it.
So just want to know if your panic buttons work or they dont work at all then i can cancel the service because your team cant get it to work.
Today i have tried contacting your customer service line & emailing but to no avail,i really dont know whats happening there
It is just so frustrating that up until today this issue of my panic button hasn't been resolved.So i was sent to this branch of which the guy couldnt help me & had to send me somewhere else.I was assisted & given a new panic button of which up until now isn't working.I have called your customer service & was asked to take a picture of the serial number on the panic button & email it of which i did & was advised that the tech department is handling it.
So just want to know if your panic buttons work or they dont work at all then i can cancel the service because your team cant get it to work.
Today i have tried contacting your customer service line & emailing but to no avail,i really dont know whats happening there