SZ
Sithembiso Z
1 reviews | Active since Oct 2018
05 May 2023, 18:38
Panic button frustrations
This must be the worst service honestly iv called numerous times and sent countless emails I have received an sms stating that I have received my panic button of which I haven't yesterday I spoke to joy, Joshua, and busisiwe none of them can transfer me to the technical department to speak to lucky who actually deals with the panic buttons and so matrix is failing me dismally in this regard. Iv been promised to get it by today but still no communication no call backs no assistance whatsoever. Debits keep going off but the service I'm paying for is still not rendered. This is really frustrating.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
08 May 2023, 08:43Good day Sithembiso Zwane ,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted and the matter has been escalated to Consignment Department to assist with the delivery.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted and the matter has been escalated to Consignment Department to assist with the delivery.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply08 May 2023, 08:43
Official
Good day Sithembiso Zwane ,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted and the matter has been escalated to Consignment Department to assist with the delivery.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted and the matter has been escalated to Consignment Department to assist with the delivery.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
SZ
Sithembiso Z's updateReviewer Update
10 May 2023, 10:41It's been good over 24 hours since you called and made promises that lucky will call me and I'll get my panic button. Lucky has not called still don't have my panic button. Can someone responsible actually ensure that the matter is escalated and I get the service I'm paying for
SZ
Sithembiso Z's update10 May 2023, 10:41
Reviewer Update
It's been good over 24 hours since you called and made promises that lucky will call me and I'll get my panic button. Lucky has not called still don't have my panic button. Can someone responsible actually ensure that the matter is escalated and I get the service I'm paying for