1 reviews | Active since Oct 2016
Paid Account handed over
My account is up to date (I have the bank statements to prove monthly payments that have been done), and yet now I get an SMS saying that my account has been handed over to a debt collector (wihtout any previous communication saying that my account is in arrears). Trying to phone you customer support is futile, as I have been holding for over 30 minutes now. If you can't even handle simple customer support and billing, I am definitely not going to trust you with finding my car.
Dear Bothma Van Tonder
We thank you for your post and have noted the content.
From the outset we wish to apologise for the SMS forwarded by us. We assure you this was an error and was not done out of malice.
This has been dealt with internally and we do not believe this human error is any indication of our service levels.
We trust that our telephonic discussion has resolved this matter to your satisfaction.
Please be assured of our best intentions at all times.
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***
Dear Bothma Van Tonder
We thank you for your post and have noted the content.
From the outset we wish to apologise for the SMS forwarded by us. We assure you this was an error and was not done out of malice.
This has been dealt with internally and we do not believe this human error is any indication of our service levels.
We trust that our telephonic discussion has resolved this matter to your satisfaction.
Please be assured of our best intentions at all times.
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***