Overly disappointed and discusting support and clientele.
Absolute disappointment from start untill now, a week ago +- I've sent an email to the customer support team advised them that my vehicle registration has changed as well as my address... THIS IS SUPPOSED TO BE ABSOLUTELY CRUCIAL TO THEM!!! But no still no changes to the account... Furthermore when payment is only 1 day late I get threats that my account will be handed over to attorneys. ***??? I am paying for a service which is not even properly rendered to me as a client. Very unprofessional I must say. CASE NUMBER ***1
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
01 Mar 2023, 10:19 Good day Kevin Janse Van Rensburg,
Thank you for raising your concern to us.
We can confirm that an agent has assisted and confirmed cancellation of the services and advised of the notice period.
Regards,
Customer Care Department
***
Thank you for raising your concern to us.
We can confirm that an agent has assisted and confirmed cancellation of the services and advised of the notice period.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Mar 2023, 10:19
Official
Good day Kevin Janse Van Rensburg,
Thank you for raising your concern to us.
We can confirm that an agent has assisted and confirmed cancellation of the services and advised of the notice period.
Regards,
Customer Care Department
***
Thank you for raising your concern to us.
We can confirm that an agent has assisted and confirmed cancellation of the services and advised of the notice period.
Regards,
Customer Care Department
***
's updateReviewer Update
05 Mar 2023, 11:35Who said I want to cancel my services!!! Read the complaint carefully!!!
's update05 Mar 2023, 11:35
Reviewer Update
Who said I want to cancel my services!!! Read the complaint carefully!!!