tB
tashir B
1 reviews | Active since Nov 2013
26 May 2015, 08:34
Overcharging Me Every Month
Hi<br> <br> This is being going on from December 2014. I have been overcharged every month. They suppose debiting my account for a sum of R79.00 but every month it debited over that amount.<br> <br> Regards<br> Tashir<br> ***
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
26 May 2015, 10:35Hello tashirb,
We thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
From the outset we wish to express our utter regret for your experience and sincerely apologise for the inconvenience caused.
This is certainly not the image or level of care we strive for and wish to assure you that this matter will be dealt with internally.
I refer to your discussion with Botsana Ramashala and confirm the arrangements made for the account to be rectified.
Botsana will remain in contact with you to ensure your satisfaction.
Kind regards
Trevor Naicker
Jnr Operations Manager
Tel: ***
We thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
From the outset we wish to express our utter regret for your experience and sincerely apologise for the inconvenience caused.
This is certainly not the image or level of care we strive for and wish to assure you that this matter will be dealt with internally.
I refer to your discussion with Botsana Ramashala and confirm the arrangements made for the account to be rectified.
Botsana will remain in contact with you to ensure your satisfaction.
Kind regards
Trevor Naicker
Jnr Operations Manager
Tel: ***
Matrix Vehicle Tracking's reply26 May 2015, 10:35
Official
Hello tashirb,
We thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
From the outset we wish to express our utter regret for your experience and sincerely apologise for the inconvenience caused.
This is certainly not the image or level of care we strive for and wish to assure you that this matter will be dealt with internally.
I refer to your discussion with Botsana Ramashala and confirm the arrangements made for the account to be rectified.
Botsana will remain in contact with you to ensure your satisfaction.
Kind regards
Trevor Naicker
Jnr Operations Manager
Tel: ***
We thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
From the outset we wish to express our utter regret for your experience and sincerely apologise for the inconvenience caused.
This is certainly not the image or level of care we strive for and wish to assure you that this matter will be dealt with internally.
I refer to your discussion with Botsana Ramashala and confirm the arrangements made for the account to be rectified.
Botsana will remain in contact with you to ensure your satisfaction.
Kind regards
Trevor Naicker
Jnr Operations Manager
Tel: ***