NT
Nthabiseng T
1 reviews | Active since Sept 2012
28 Jan 2023, 15:18
Overcharged for years then requests ilgnored
I have been with them for several years now and finally checked my statement only to realise that ieverytime I buy a new car and advise them that its a replacement of an existing one then they dont remove the existing one and just keep billing me for it. I now have 5 cars that I have been paying for without noticing and they havent respinded to any of my cancellation emails - only automated ref numbers are sent back. This is absolutely ***** behaviour - why are replacements not being removed when you have been expressly advised? Refs received: ***5, ***4 and ***5, ***4
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
30 Jan 2023, 12:09 Good Day Nthabiseng Tau,
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your cancellation request has been completed and confirmation thereof has been emailed to you .
Credits have processed been processed on the account.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your cancellation request has been completed and confirmation thereof has been emailed to you .
Credits have processed been processed on the account.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply30 Jan 2023, 12:09
Official
Good Day Nthabiseng Tau,
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your cancellation request has been completed and confirmation thereof has been emailed to you .
Credits have processed been processed on the account.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your cancellation request has been completed and confirmation thereof has been emailed to you .
Credits have processed been processed on the account.
Regards
Customer Care Department
***
NT
Nthabiseng T's updateReviewer Update
02 Feb 2023, 12:56On Monday this week I received a call from a consultant at MixTelematics telling me that the matter would be resolved and that I would get communication from them confirming the backdated cancellation and that the refund would take 7 to 14 days.
On the same day, I received a cancellation email (stating with immediate effect) but for only 1 vehicle and not the other. I rep**** to correct that and still, no response.
Today I received the monthly invoice and its still as per the old incorrect billing that has been taking place for over a year now.
Can someone please tell me what is going on and fix it, this cannot be how businesses are conducted.
On the same day, I received a cancellation email (stating with immediate effect) but for only 1 vehicle and not the other. I rep**** to correct that and still, no response.
Today I received the monthly invoice and its still as per the old incorrect billing that has been taking place for over a year now.
Can someone please tell me what is going on and fix it, this cannot be how businesses are conducted.
NT
Nthabiseng T's update02 Feb 2023, 12:56
Reviewer Update
On Monday this week I received a call from a consultant at MixTelematics telling me that the matter would be resolved and that I would get communication from them confirming the backdated cancellation and that the refund would take 7 to 14 days.
On the same day, I received a cancellation email (stating with immediate effect) but for only 1 vehicle and not the other. I rep**** to correct that and still, no response.
Today I received the monthly invoice and its still as per the old incorrect billing that has been taking place for over a year now.
Can someone please tell me what is going on and fix it, this cannot be how businesses are conducted.
On the same day, I received a cancellation email (stating with immediate effect) but for only 1 vehicle and not the other. I rep**** to correct that and still, no response.
Today I received the monthly invoice and its still as per the old incorrect billing that has been taking place for over a year now.
Can someone please tell me what is going on and fix it, this cannot be how businesses are conducted.
NT
Nthabiseng T's updateReviewer Update
07 Jun 2023, 14:48Almost 6 months after my first (of 3) complaint on Hellopeter and my query has still not been resolved.
Every time I send follow-up emails, someone eventually calls and says that they will get back to me but nothing happens thereafter. This cannot be how business is done I don't once remember this company missing an opportunity to take my debit order and yet it takes you this long just to close out a complaint - ideeplyt disappointed!
Every time I send follow-up emails, someone eventually calls and says that they will get back to me but nothing happens thereafter. This cannot be how business is done I don't once remember this company missing an opportunity to take my debit order and yet it takes you this long just to close out a complaint - ideeplyt disappointed!
NT
Nthabiseng T's update07 Jun 2023, 14:48
Reviewer Update
Almost 6 months after my first (of 3) complaint on Hellopeter and my query has still not been resolved.
Every time I send follow-up emails, someone eventually calls and says that they will get back to me but nothing happens thereafter. This cannot be how business is done I don't once remember this company missing an opportunity to take my debit order and yet it takes you this long just to close out a complaint - ideeplyt disappointed!
Every time I send follow-up emails, someone eventually calls and says that they will get back to me but nothing happens thereafter. This cannot be how business is done I don't once remember this company missing an opportunity to take my debit order and yet it takes you this long just to close out a complaint - ideeplyt disappointed!