1 reviews | Active since Oct 2022
OVERCHARGED FOR MONTHS
Since January 2021, Beame by Mixtelematics called to say I need to start paying for my tracker they came and installed a new one. They charged me R180 and it has been rising to almost R200 this year. When I asked why is it so expensive one of their agents explains that it's because I have an old tracker and the cost rises each year. I have had it since 2021 and why didn't they explain and cancel the old one back in 2021? When I asked for a new one (October 2022) they charged me R60 which means I have been overcharged all this time.
They didn't respond to my emails and have charged me extra this month after cancelling the precious one and installing a new one. I am just livid at the misinformation and being overcharged all this time. I want a refund.
Thank you for allowing us the opportunity to investigate your concern. Feedback will be provided once concluded.
Regards,
Customer Care Department
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Thank you for allowing us the opportunity to investigate your concern. Feedback will be provided once concluded.
Regards,
Customer Care Department
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I received a call but we did not find a resolution. I believe a credit note was submitted on the overcharge but the main complaint was not resolved that I was overcharged for a tracker fee not even the sales team can explain.
I received a call but we did not find a resolution. I believe a credit note was submitted on the overcharge but the main complaint was not resolved that I was overcharged for a tracker fee not even the sales team can explain.