Overcharged, and then left in the dark...

When Matrix upgraded my tracking unit last year, it was during a difficult time in my life and it was only months later that I realised I was still being charged for the unit that was replaced.

When I reported this issue, I received a prompt cancellation of the old device, but no further communication on my refund has happened. A call to follow up resulted in me being informed that there would be a 21 day delay before the refund could be addressed, but we are now at 28 days without a call or mail apart from the original automated case number response.