Overchaged for 22 months.

In October 2013 I installed a matrix system in my vehicle, Subaru XV reg. CS82KN GP. As per correspondence at the time I was given a certificate for my insurance. It was clearly stated in my correspondence that I was with OUTSURANCE and the policy number was given. At no stage was I told that OUTSURANCE policy holders are entitled to a discount, and from October 2013 to July 2015 I was charged at the full rate, not the discounted rate, currently at R340.21 per month instead of R199 per month.<br> On May 7 2015, still having no knowledge of the discount to which I was entitled, I arranged a second Matrix system for another vehicle, Toyota Prado reg. DR70HM GP. The consultant, named Prash, tel. no. *** quoted the lower rate for this vehicle when I pointed out that I was with OUTSURANCE. He specifically stated that I was entitled to the lower rate on the first vehicle, and that it would be corrected. I subsequently accepted the second installation on that basis and provided my OUTSURANCE facility number. Matrix ignored the lower rate on the first vehicle in May June July 2015 and only in August was I charged the lower rate after 3 complaints by email. No attempt made to correct.