FM
Farisanani M
1 reviews | Active since Nov 2013
20 May 2019, 09:30
Over deduct
Good day Please assist, i have a contract with Beame from February 2019, to my surprise i find out that they are deducting more than we agreed on, i then called them they say i took a service plan something something, I asked the lady to retrieve the telephone conversation/recording call, and till today i am waiting for them to come back to me with more information cause a never agreed with the lady who called me was offering the car services/motor service something something. Last week I get the message that they debit again R179.00 for what i do not know. please help
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
20 May 2019, 09:33Good Day Farisanani M
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply20 May 2019, 09:33
Official
Good Day Farisanani M
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
20 May 2019, 13:56Good Day Farisanani M
Thank you for allowing us the opportunity to speak to you in regards to your account.
As per our telephone conversation, we confirm that your cancellation request for the Value Added Service has been processed and confirmation thereof has been e-mailed to you.
We have provided you with the the opportunity to listen to the call recording and can confirm that you are still liable for the outstanding amount on the account as discussed with our Credit Control Department.
Regards
Noluthando Mabaso
Customer Care Department
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Thank you for allowing us the opportunity to speak to you in regards to your account.
As per our telephone conversation, we confirm that your cancellation request for the Value Added Service has been processed and confirmation thereof has been e-mailed to you.
We have provided you with the the opportunity to listen to the call recording and can confirm that you are still liable for the outstanding amount on the account as discussed with our Credit Control Department.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply20 May 2019, 13:56
Official
Good Day Farisanani M
Thank you for allowing us the opportunity to speak to you in regards to your account.
As per our telephone conversation, we confirm that your cancellation request for the Value Added Service has been processed and confirmation thereof has been e-mailed to you.
We have provided you with the the opportunity to listen to the call recording and can confirm that you are still liable for the outstanding amount on the account as discussed with our Credit Control Department.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your account.
As per our telephone conversation, we confirm that your cancellation request for the Value Added Service has been processed and confirmation thereof has been e-mailed to you.
We have provided you with the the opportunity to listen to the call recording and can confirm that you are still liable for the outstanding amount on the account as discussed with our Credit Control Department.
Regards
Noluthando Mabaso
Customer Care Department
***