NM
Nthabiseng M
1 reviews | Active since Dec 2022
26 Dec 2022, 14:43
OVER DEBITED and EARLY DEBITED with no notice whatsoever!!!
October 2022 requested to install a device on a new car and was offered a discounted price of which was happy as was told its a promo for the month. November and December 2022 been debited three times the amount I was offered and none of my email complaints are attended. Never mind the account query call centre that never answers phones. It does not matter what time of the day diring business hours thqt you phone them. The only calls that are being answered are when you want to test the unit. Their service is disgusting to say the least and does not even matter if you rate them low on their own app and on WhatsApp, they will never call you back
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Matrix Vehicle Tracking's replyOfficial
28 Dec 2022, 10:56Good day Nthabiseng M,
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that an agent has contacted you and advised that credits will be prepared for the incorrect billing.
Regards,
Customer Care Department
***
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that an agent has contacted you and advised that credits will be prepared for the incorrect billing.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Dec 2022, 10:56
Official
Good day Nthabiseng M,
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that an agent has contacted you and advised that credits will be prepared for the incorrect billing.
Regards,
Customer Care Department
***
Thank you for raising your concern and affording us the opportunity to assist.
We can confirm that an agent has contacted you and advised that credits will be prepared for the incorrect billing.
Regards,
Customer Care Department
***