WN
Wendy N
1 reviews | Active since Jan 2018
01 Mar 2024, 10:43
OUTSTANDING BALANCE OF R27 ON CLEAR SCORE AND DOUBLE DEBITED IN FEB , NO REFUND
Why is a balance of R27 appearing on my credit profile on Clear Score yet I do not owe instead I have a credit balance. I demand to cancel my subscription with you with immediate effect. I cannot be fighting with you all the time. Firstly I was double debited last month and was told I will receive a credit, till this day I have not received it.
Helpful (0)
Replies (1)0
Replies (1)
Matrix Vehicle Tracking's replyOfficial
01 Mar 2024, 13:17Good Day Wendy Ngcongo,
We confirm that the Client Service Consultant has been in contact with and assist with the inquiry.
Please note that the matter has been escalated to our Accounts department to assist with the Paid Up Letter.
Regards,
Customer Care Department
***
We confirm that the Client Service Consultant has been in contact with and assist with the inquiry.
Please note that the matter has been escalated to our Accounts department to assist with the Paid Up Letter.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Mar 2024, 13:17
Official
Good Day Wendy Ngcongo,
We confirm that the Client Service Consultant has been in contact with and assist with the inquiry.
Please note that the matter has been escalated to our Accounts department to assist with the Paid Up Letter.
Regards,
Customer Care Department
***
We confirm that the Client Service Consultant has been in contact with and assist with the inquiry.
Please note that the matter has been escalated to our Accounts department to assist with the Paid Up Letter.
Regards,
Customer Care Department
***