Operator With An Attitude and Customer Care Don't

Before noon today I received a call from a Matrix operator (name is known but is being withheld) advising that there was an activation of some sort on my delivery vehicle. I then asked this operator to please explain what type of activation it was (whilst my wife was busy trying to contact our driver on his cell phone) so that we would be in a better position to understand what was going on. The operator proceeded to address me in an arrogant manner using terms and terminology that were unfami**** to me as we had not had this alarm activation before. I stopped him and asked who he thought he was talking to as I am a paying customer and don't expect to be spoken to in that manner. I asked him for his name which he provided. I then called back and asked to speak to someone in authority in Customer Care and was referred to a manager (name withheld). She listened to what I had to say and said that she would listen to the recorded conversation and come back to me shortly. I had not heard from her three and a half hours later so phoned again and I was told she is in a meeting and will call back. I have still not heard a word and don't expect to having read the complaints on this forum!