Ongoing Billing Despite Immediate Cancellation Confirmation

I signed up with Matrix in 2012 and cancelled my tracking service in August 2025. I received written confirmation via email confirming the immediate cancellation of my account.

Despite this confirmation, Matrix/Mixtelematics/Powerfleet has continued debiting my account monthly. Since November 2025, I have sent numerous emails requesting assistance and a resolution, but I have received no response. I have also attempted to contact them telephonically, with the call going unanswered.

It has now been months without any feedback or resolution, while charges continue to be processed against my account.

Based on my experience, I cannot recommend Matrix/Mixtelematics/Powerfleet due to the lack of customer support and ongoing billing after cancellation. I would strongly advise potential customers to exercise caution and ensure they keep detailed records of all communication and cancellation confirmations.