sM
sisonke M
1 reviews | Active since Jun 2015
28 Nov 2023, 12:00
One of My BIGGEST REGRETS and I don't have many
Having to deal with rude customer service consultants is one thing, having a company that doesn't care to respond and or provide any meaningful feedback when there is a problem is another.
I regret ever having entered into a customer/client relationship with this company, and if anyone is reading this save yourself the time and serious frustration.
STAY AWAY from these people, this is the 3rd complaint over the same issue and here we are almost 2 months down the line, just being told by some service consultant that she will not respond to anymore requests for feedback since this is not her problem and she's done her job.
Save your money and move on.
Helpful (0)
Replies (1)0
Replies (1)Matrix Vehicle Tracking's replyOfficial
28 Nov 2023, 14:53Good Morning Sisonke Mtati,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
The matter has been escalated to Credit Control Department to investigate further.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
The matter has been escalated to Credit Control Department to investigate further.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Nov 2023, 14:53
Official
Good Morning Sisonke Mtati,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
The matter has been escalated to Credit Control Department to investigate further.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
The matter has been escalated to Credit Control Department to investigate further.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
