Once again - no follow through and resolution

This is not surprising anymore, sadly. After receiving no feedback or response to my query - I finally had a response, which was partially helpful because I was informed of the email address to use for cancellation purposes. I sent a request for the cancellation of my policy - I still haven't received any update on this, so now I am unsure if it means that I will continue to be debited for the subscription even when I no longer have the car in my possession, hence my cancellation request? What is so difficult about attending to your emails and picking up the phone?