NG
NniniG G
1 reviews | Active since Jan 2015
08 Apr 2024, 08:23
**** OF A COMPANY
worst company to chose to protect your car. i went to the offices 3 weeks back and still no feedback and they still cannot find call recordings to prove their case. they do not reply to email queries i have send numerous emails since January and not even 1 email rep**** to. Their sense of urgency does not exits they are quick to bill for no service . This company ****s people into contract then force you to pay cancellation fee. DO NOT CONSIDER THIS COMPANY EVER
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Matrix Vehicle Tracking's replyOfficial
09 Apr 2024, 09:19Good Day NniniG Gaseitsiwe,
Thank you for bringing the matter to our attention and allowing us the opportunity to assist with the inquiry submitted.
We confirm that the Retention Consultant has tried to be in contact with you and we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply09 Apr 2024, 09:19
Official
Good Day NniniG Gaseitsiwe,
Thank you for bringing the matter to our attention and allowing us the opportunity to assist with the inquiry submitted.
We confirm that the Retention Consultant has tried to be in contact with you and we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The settlement details have been e-mailed through to you as requested and we await your response.
Kind Regards,
Customer Care Department
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