1 reviews | Active since Mar 2009
Notice period on service not provided
I cancelled my contract with Matrix on 2 April 2015 since I had sold the car. I pay premiums in advance and I assumed I will not have any debit orders going through my bank account as the contract was cancelled. To my surprise I was told I needed to serve 30 day notice and a debit went off which I cancelled at the bank. <br> I requested to be escalated to someone senior as the call centre consultants could only tell me 'its a notice period' but was left holding for over 10 minutes with no one on the other end.<br> I would like to query the 30 day notice period. Ordinarily, I would gladly serve the notice if I was still in possession of the car and the tracking device. How am I expected to pay for the services I haven't received?<br> I would like to challenge this and take it forward with the relevant ombudsman if I can get their details.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to the telephone conversation between Noluthando and yourself that your cancellation request is being processed and the contract will be cancelled end of May-2015.
I will remain in contact with you in order to ensure your satisfaction.
Should you have any queries fell free to contact me direct, my number is ***.
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to the telephone conversation between Noluthando and yourself that your cancellation request is being processed and the contract will be cancelled end of May-2015.
I will remain in contact with you in order to ensure your satisfaction.
Should you have any queries fell free to contact me direct, my number is ***.
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za