Nothing has been done till today ***

<p>04/06/2017 i had a problem with my car in the middle of nowhere pressed the panic button so that Matrix can call and assist with my problem, no phone call was received from them to a point that i loaded R5 airtime and called them. I asked the gentleman to please call me back as i don’t have airtime and am stranded in the middle of nowhere. The guy did show interest in what i was saying to him, he said he will call me back after 20 mins still no call. Called back again and told him am still waiting for his call. i was then told that the + ********** 2551 was a toll free number i ran out of airtime and the call was cut. No call was received from Matrix till today i had to pay for assistance while i pay them every month with no fail. Submitted my complaint to the company till today 14/06/2017 i haven’t received any response. Clearly the company doesn’t care about their customers, they are only good at debiting account but do not provide services that we pay for. I want nothing to do with this company i want them to pay me for expense i had to pay on 04/06/2017 and il be very happy to go elsewhere for business</p> <p> </p> <p> </p> <p>Today 12/07/2017 The Bongani guy who pretended as if he wanted to assist hasnt called. When calling the company he doesnt exist. Its been more than a month no one is attending my query but they very quick to debit my bank account. I cannot be paying for services am, not receiving. Since well they dont value me as a customer i want this **** of them removed from my car(dont think il be paying anything for it), there are many competent companies who wud be at my services not the ******* treament ive been getting from matrix. The same money that i used to ensure that i get home safe with my car was the same money that i was suppose to pay them but it all gone so let the rapport end here</p>